1. 顧客於確認訂單前核對所購買之貨品，所有訂單一經確認將不能取消，一概恕不接受修改訂單及/或退款。有關換貨事宜，請參考換貨條款。
2. 所有Meat@Chef Facebook / IG / 網站上的商品圖片都是由品牌供應商提供或購自圖像素材網站或以實物拍攝，謹供參考。 假若收到商品後發現與圖片有所不同，有機會由於圖片為非商品原實物 或拍攝技術／燈光效果 或每部電話／電腦的解像度不同影響實物效果。我們保證所售賣的食品質量均符合香港特別行政區之食物衛生標準，如對種類、款式、加工等資料有任何疑問，歡迎向我們提前查詢。
3. 商品折實價滿HK$380免運費，送貨只限香港、九龍、新界工商地址及住宅、及部分偏遠地區 (離島、機場、大嶼山除外)。詳情請參閱香港本地送貨服務指引。
4. 收貨後，請立即當面點算驗查貨品，如發現貨品數量不符或貨品款式錯誤等問題，應拒絕接收該件「有問題」商品，並請客戶於收貨起計24小時內電郵 e-commerce@senrich-food.com 與我們客戶服務部跟進。
(*註: 每件肉的gram數有可能出現+/-20g的差異)
5. 未能成功投遞的訂單： 無法投遞的原因包括地址不正確、收件人不在或商品無人認領。當收到無法投遞的訂單包裹，我們將以電郵 / 電話方式通知客戶，並安排重新送貨。有關重新發貨的包裹，將按速遞公司收費為準。
6. Meat@Chef 官方網站設有會員制度，顧客登記申請成為會員，賺取積分並尊享會員獨家折扣優惠、預購心水產品、優先參與VIP活動等。只需幾個步驟，客戶落單從此變得更輕鬆快捷。詳情請參閱會員計劃。
1.Customers should check the items they are purchasing before confirming their order. Once an order is confirmed, it cannot be canceled, and modifications or refunds will not be accepted. For information regarding exchanges, please refer to the exchange policy.
2. All product images on the Meat@Chef Facebook / IG / website are provided by brand suppliers or purchased from image material websites or taken in kind, and are for reference only. If you find that the product is different from the picture after you receive it, it may be due to the fact that the picture is not the original product, or the shooting technology/lighting effect, or the resolution of each phone/computer may affect the actual effect. We guarantee that the quality of the food we sell complies with the food hygiene standards of the Hong Kong Special Administrative Region. If you have any questions about types, styles, processing, etc., please feel free to inquire with us in advance.
3. Free shipping for products with a discounted price of HK$380 or above. Delivery is only available to industrial and commercial addresses and residences in Hong Kong, Kowloon, the New Territories, and some remote areas (except outlying islands, airports, and Lantau Island). Please refer to Hong Kong local delivery service guidelines for details.
4. After receiving the goods, please immediately count and inspect the goods in person. If you find that the quantity of goods does not match or the received item is wrong, you should refuse to accept those items and ask the customer to email e-commerce@senrich-food.com within 24 hours after receiving the goods to follow up with our customer service department.
5. Orders that failed to be delivered successfully: Reasons for failure to deliver include incorrect address, absence of the recipient, or unclaimed goods. When we receive an order package that cannot be delivered, we will notify the customer by email/phone and arrange re-delivery. Regarding re-shipped packages, the courier company's charges will apply.
6. Meat@Chef’s official website has a loyality program. Customers can register and apply to become members, earn points and enjoy exclusive membership discounts, pre-order favorite products, and have priority in participating in VIP activities, etc. In just a few steps, placing orders becomes easier and faster. Please see membership plan for details.